Terms and Conditions

1. Appointment Policy
We understand that sometimes patients need to cancel an appointment. We simply ask that you notify us as soon as possible and certainly more than 24 hours before your scheduled appointment.
1a. Late Arrival Policy
We regret that late arrivals may not receive an extension of their scheduled appointment and will be charged in accordance with their scheduled appointment as this time has been allocated to you. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and will only occur with proper, advanced notification of your late arrival. If your therapist is running late, due to unforeseen circumstances, you will still receive your full scheduled appointment allocation or a reduction in price.
1b. Cancellation and Failure to Attend Policy
Ministry of Myotherapy enforces the following cancellation policy
  • >8 hrs notice given – no fee payable, we appreciate your advanced notice;
  • 0-8hrs notice given – 50% of the consultation fee will be applied against your account; and
  • Failure to attend a scheduled appointment – 50% of the consultation fee will be applied against your account.
You will be required to clear all fees prior to receiving further treatment at our practice.
Although we don’t like charging for last-minute cancellations, or for missed appointments, any more than you like being charged… so to sweeten things a little, we give you the option of paying us with your choice of flowers, wine or chocolate, to the approximate value of the cancellation fee, or the missed appointment, whichever is appropriate.
Thank you.

 

2. Online Booking Policy